Refund Policy

We want our customers to be satisfied with their purchases. This policy describes the circumstances under which refunds are issued.

Free credentials

The standard online credential, including the publicly shareable conferral page and the verification record, is issued at no cost. No refund is needed.

Printable PDF — $3

Refunds for the printable-PDF purchase are available within seven days of the original transaction, no questions asked, by emailing support@universalcertificationauthority.org with your credential identifier (in the form UCA-XXXX-XXX) and the email address used at checkout. After seven days, the purchase is non-refundable.

Gifted credentials — $5

Gifted credentials may be refunded within seven days of purchase, provided the conferral page has not yet been shared with the recipient. Once a gifted credential has been delivered or shared, it is non-refundable, since the product cannot be recalled.

How to request a refund

Send an email to support@universalcertificationauthority.org including:

• The credential identifier (e.g., UCA-XXXX-XXX)
• The email address used to make the purchase
• A brief reason (optional)

We aim to process eligible refunds within five business days. The refund will be issued to the original payment method via Stripe; depending on your bank, funds may take up to ten business days to appear.

Card disputes and chargebacks

If you intend to dispute a charge through your card issuer, we ask that you contact us first — we are happy to issue a refund directly in most cases, which is faster than the dispute process. We do respond to all Stripe disputes with documentation of the original purchase.

Discretionary refunds

We may issue refunds outside of the windows above at our discretion, particularly in cases of demonstrable error, duplicate charges, or technical issues that prevented you from receiving the product as described.

Contact

Refund-related questions may be directed to support@universalcertificationauthority.org.